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Terms and Conditions of the online store nowakreska.com

§1. General Provisions

  1. The online store available at www.nowakreska.com is operated by:
    KRESKA Sp. z o.o., ul. Williama Heerleina Lindleya 16, 02-013 Warsaw, Poland
    NIP: 7011169597, REGON: 526697382
    Email: info@nowakreska.com, Phone: +48 452 691 024
  2. These terms define the rules of using the store, placing orders, payments, delivery, contract withdrawal and complaints procedures.

§2. Definitions

  • Client – a natural person, legal entity, or organizational unit making a purchase in the store.
    • Consumer – a natural person making a purchase not directly related to business activities.
    • Store – the online store available at www.nowakreska.com.

§3. Order Placement

  1. Orders can be placed via the website 24/7.
  2. Order processing requires correct form completion and acceptance of these terms.
  3. The client agrees to provide accurate contact and shipping information.

§4. Prices and Payment

  1. All prices are in Polish zloty (PLN) and include VAT (gross prices).
  2. Accepted payment methods:
    • online payments (Przelewy24, Blik, credit/debit cards)
    • traditional bank transfer
    • cash on delivery (for selected shipping options)
  3. The store reserves the right to change prices, but such changes do not affect already placed orders.

§5. Delivery

  1. Products are shipped via courier services (e.g., DPD, InPost) and to InPost parcel lockers.
  2. Standard order fulfillment time is 1–2 business days.
  3. Delivery costs are displayed in the shopping cart before order placement.

§6. Withdrawal from the Contract (Returns)

  1. Consumers have the right to withdraw from a distance contract within 14 days of receiving the order, without giving a reason.
  2. To use this right, contact us at: info@nowakreska.com
  3. Returns should be sent to:
    Nowa Kreska
    ul. Williama Heerleina Lindleya 16, 02-013 Warsaw, Poland
    (with the note “ZWROT”)
  4. Return shipping costs are covered by the customer. Details in the "Returns and Complaints" section.

§7. Complaints

  1. Complaints should be submitted via email to: info@nowakreska.com including the order number, defect description and (if possible) photos.
  2. Complaints are reviewed within 14 business days.
  3. More information is available in the "Returns and Complaints" section.

§8. Personal Data and Privacy Policy

  1. Personal data is processed in accordance with applicable regulations (GDPR).
  2. Detailed information is available in the Privacy Policy on the website.

§9. Final Provisions

  1. These terms are effective from the date of publication on the store’s website.
  2. The store reserves the right to amend the terms, which does not affect prior orders.
  3. Matters not covered by these terms are subject to Polish law.