Returns and Complaints
Product Return – Withdrawal from the Contract
According to the Consumer Rights Act, you have the right to withdraw from a distance sales contract within 14 days without giving a reason.
How to return a product?
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Contact us – send an email to: info@nowakreska.com
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Send the product to the following address:
Nowa Kreska
ul. Williama Heerleina Lindleya 16,
02-013 Warsaw, Poland
(with the note “ZWROT”)
Return conditions:
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The product must not show signs of use
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Preferably returned in its original packaging (if possible)
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A refund will be issued within 14 days after receiving the parcel
💡 Return shipping costs are covered by the buyer
Complaints – Damaged or Incorrect Product
If you received a damaged, faulty, or incorrect item — we apologize for the inconvenience.
How to file a complaint:
Email us at: info@nowakreska.com with:
Once your complaint is accepted, we offer:
✅ product replacement
✅ refund
✅ another form of compensation
🕒 Complaints are reviewed within 14 business days from the date of submission.
